For my organization, if it cost double the renewal, I would still push for it because there is not a tool I use more frequently for general support work. I have yet to find an inventory system that provides such a nice integration of users and machines. (Conversely, if I know the machine, Lansweeper tells me who last logged on to it, etc.) Of course, there are a TON of great features beyond this, but it is the part that really makes it stand out in my view. Hardware, software, event logs, uptime schedule, etc etc. When I am talking to a user, I can pull up their name, see all the machines they have logged on to, then jump straight to that machine and see all the details.
To me, nothing comes close to providing the everyday benefits and ease of use. In fact, I use it on nearly every support call I take.
I haven't found anything remotely as good as Lansweeper (I actually feel a bit like a cheerleader for it, which I normally don't do for any product).
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